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Get in touch with us
we specialize in fast, affordable, and dependable freight transportation across the United States.
FAQ
Frequently Asked Questions
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Less than truckload (LTL)
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Full truckload (FTL)
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Parcel
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Temp controlled/Reefer
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Flatbed
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Canada
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LTL Hazmat
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Trade show freight shipping
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Yes. LTL carriers do not offer packaging services—it is your responsibility to appropriately package your freight in boxes, crates, or pallets before the driver arrives. Freight that is in sturdy, safe packaging not only helps carriers move shipments on time but also helps protect your freight from damage while in transit.
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Pro tip: Be sure to include the weight of your packaging materials! For instance, a standard 48x48 inch pallet can weigh up to 50 pounds, which can drastically affect your shipping method—and costs.
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Typically, the driver will back the truck up to your dock or designated loading area. Once everything's loaded (or unloaded at the delivery spot), they'll sign off on your Bill of Lading (BOL).
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If loading or unloading feels like a heavy lift (pun intended!), you can always add liftgate service to your booking. This handy hydraulic lift, operated by the driver, will give your freight a boost up or down.
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How do I cancel a shipment?
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To cancel online:
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Login to your dashboard
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Locate & select the booked shipment you wish to cancel
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You will see a cancel option on the page
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Timing matters
If your cancellation request is within 24 hours of your scheduled pickup, the shipment cannot be canceled online. Instead, please contact us for support with your request.
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How can I ensure my freight quote is accurate?
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Get all your information ready before you start your quote.
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Accurately measure and weigh your freight, including any packaging.
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Avoid estimating shipment details whenever possible.
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Watch how to get an accurate freight quote for more tips.
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Confirm pickup and delivery locations and the truck access at each.
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Make sure the pickup location gives the driver a printed copy of the Freightquote bill of lading (BOL). It has all the details the driver needs to accurately process and deliver your freight.
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To receive the most accurate quote, please enter the precise weight and dimensions of your fully packaged freight.
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Weight should always include any pallet and packaging weight; likewise, dimensions should also include the dimensions of the pallet and any packaging you’re using.
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